Introduction to Artificial Intelligence for Business Process Automation Training Course

Agentic AI for Business Automation is a practical, hands-on course aimed at teaching participants how to design, integrate, and scale AI-driven agents for real-world business processes. The course focuses on identifying automation opportunities, integrating various tools, and building practical use cases across customer service, supply chain, and marketing workflows.

This instructor-led, live training (available both online and onsite) is designed for intermediate-level professionals who are interested in implementing AI-powered automation using no-code, low-code, and Python-based approaches.

By the end of this training, participants will be able to:

• Identify key areas where agentic AI can enhance process efficiency and innovation.
• Map workflows that are suitable for integration with AI agents.
• Implement automation through APIs and orchestration tools.
• Integrate AI models into real business scenarios to achieve measurable impact.
• Develop governance and monitoring structures for AI-driven operations.

Format of the Course

• Interactive lectures and practical demonstrations.
• Hands-on exercises and guided projects.
• Live implementation in a sandbox automation environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to use Artificial Intelligence in Project Management and Agile Methodologies to shift from manual coordination to data-driven orchestration. This category focuses on leveraging Machine Learning and Large Language Models to solve traditional "bottlenecks" in the software development lifecycle (SDLC). By applying AI to areas like GitOps, capacity planning, and requirements engineering, organizations can achieve higher precision in forecasting and significantly reduce the time spent on administrative overhead. This methodology helps teams focus on high-value creative work while AI handles the complexity of data processing and scenario planning.

By the end of this training, participants will be able to:

• Understand the technical foundations of Transformers, LLMs, and SLMs.
• Critically evaluate AI tools based on cost, latency, data privacy, and vendor lock-in.
• Master advanced prompt engineering and RAG techniques for professional use.
• Integrate AI into the full Agile lifecycle, from ideation and backlog refinement to risk management.
• Identify and mitigate risks related to AI ethics, biases, hallucinations, and "model collapse."
• Apply "model-based problem solving" to complex engineering and management tasks.

 

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to transform traditional architectural workflows into AI-native processes. Rather than replacing the architect's creativity, we focus on augmenting it - using Artificial Intelligence to handle repetitive tasks, accelerate conceptualization, and automate administrative burdens. The workshop bridges the gap between raw sketches and high-end professional presentations.

By the end of this training, participants will be able to:

• Generate 3-5 conceptual variants in the time it previously took to create one.
• Perform independent high-end post-production on renderings, eliminating the need for external outsourcing for minor corrections.
• Utilize Multimodal AI (Gemini/GPT) to analyze complex legal building codes and technical documentation.
• Implement automated administrative workflows to recover a few hours of manual work per week.

 

Artificial Intelligence (AI) for Corporate Professionals is an introductory course that delves into how AI can be safely and effectively integrated across various departments within the corporate environment to enhance productivity, improve communication, and optimize operations.

This instructor-led, live training (available online or onsite) is designed for non-technical corporate professionals who want to understand and start using AI tools such as ChatGPT, Gemini, and Copilot to enhance their daily workflows.

By the end of this training, participants will be able to:

• Grasp the fundamentals of AI, including its risks and ethical considerations.
• Utilize AI to automate tasks and support communication and research.
• Develop structured prompts tailored to real-world administrative duties.
• Plan for the safe and scalable implementation of AI tools within their teams.

Format of the Course

• Interactive lectures and discussions.
• Practical use of AI tools in corporate settings.
• Guided exercises focused on process improvement and communication.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level to intermediate-level professionals from various departments who wish to learn how to efficiently use AI tools for daily tasks, saving time and improving productivity.

By the end of this training, participants will be able to:

• Identify AI-powered tools suitable for different tasks.
• Automate repetitive processes to improve workflow efficiency.
• Leverage AI for better communication, reporting, and decision-making.
• Ensure responsible and ethical AI usage in the workplace.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level administrative operatives who wish to have a basic understanding of AI and its applications in administrative tasks.

By the end of this training, participants will be able to:

• Understand the basics of Artificial Intelligence (AI).
• Learn how AI can be integrated into daily administrative tasks.
• Improve efficiency in sending emails, conducting surveys, managing indicators, maintaining records, and performing manual validations through AI tools.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level to advanced-level developers and AI hobbyists who wish to create advanced AI workflows in n8n.

By the end of this training, participants will be able to:

• Understand the integration of AI services with n8n workflows.
• Implement AI-driven decision-making in automated processes.
• Create custom AI nodes and use pre-built AI nodes in n8n.
• analyze and optimize the performance of AI workflows.

Artificial Intelligence (AI) is revolutionizing the way we work, from automating routine tasks to enhancing collaboration and decision-making. Tools such as ChatGPT and Microsoft Copilot empower teams to generate content, analyze data, and improve communication, but it's essential to use these tools while being mindful of data privacy, security, and ethical considerations.

This instructor-led, live training (available online or on-site) is designed for beginner-level professionals and managers who want to grasp the basics of AI and apply AI tools safely and effectively in their daily operations.

By the end of this training, participants will be able to:

• Comprehend the fundamentals of AI and its applications in the workplace.
• Leverage ChatGPT and Copilot to boost productivity and collaboration.
• Use AI tools responsibly, with an understanding of data privacy and ethical guidelines.
• Identify opportunities to automate repetitive tasks using AI.

Format of the Course

• Interactive lectures and discussions.
• Practical exercises based on real-world business scenarios.
• Guided practice with ChatGPT, Copilot, and automation prompts.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is a rapidly advancing field that offers tools and systems designed to automate tasks, analyze data, and enhance decision-making across all business functions.

This instructor-led, live training (available online or on-site) is aimed at non-technical professionals who want to understand what AI is, how it works, and how it can boost productivity in various departments within a company.

By the end of this training, participants will be able to:

• Grasp the fundamental concepts and capabilities of AI.
• Recognize how AI is revolutionizing different business areas.
• Identify AI tools that can enhance daily workflows.
• Integrate simple AI-powered processes to improve decision-making and efficiency.

Format of the Course

• Interactive lecture and discussion.
• Hands-on demonstrations using AI tools.
• Scenario-based exercises and use case exploration.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

What You Will Learn

Basic Tools and Features
Participants will become acquainted with Canva’s essential tools: adding and formatting text, and working with images and graphics – the building blocks for creating clear and visually appealing designs.

Creating Your First Project
During a practical session, participants will embark on their first project, learning how to select templates, modify colors and fonts, and customize designs with their own unique elements.

Advanced Design Techniques
Participants will delve into advanced features to craft professional and distinctive projects, including the use of gradients, infographics, diagrams, and photo editing techniques such as filters, cropping, and color correction.

AI in Canva
Participants will discover how to utilize AI tools for automating tasks, generating graphics and text, and streamlining the design process, thereby enhancing both efficiency and quality.

ChatGPT and Microsoft 365 Copilot are AI-driven tools designed to boost productivity and communication through automation, intelligent content creation, and workflow optimization.

This instructor-led, live training (available online or on-site) is tailored for intermediate-level professionals who want to harness the capabilities of ChatGPT and Microsoft 365 Copilot to automate document creation, enhance communication, and improve data-driven decision-making.

By the end of this training, participants will be able to:

• Utilize ChatGPT for automating drafting, summarization, and idea generation tasks.
• Employ advanced prompting techniques to achieve higher-quality AI outputs.
• Make the most of Microsoft 365 Copilot in Excel, PowerPoint, and Outlook to analyze data and streamline communication.
• Integrate Copilot into enterprise workflows for enhanced collaboration and process automation.

Format of the Course

• Interactive lectures and demonstrations.
• Hands-on exercises and real-world case studies.
• Practical application within the Microsoft 365 environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ChatGPT is an AI-driven conversational tool designed to boost productivity by assisting with content creation, research, communication, and workflow automation.

This instructor-led, live training (available online or on-site) is tailored for professionals who have little to no experience in AI and want to enhance their efficiency by utilizing ChatGPT for daily tasks.

By the end of this training, participants will be able to:

• Grasp the fundamentals of ChatGPT and understand its functioning.
• Utilize ChatGPT effectively for various workplace tasks.
• Optimize prompts to receive more accurate responses.
• Recognize the limitations of ChatGPT and adhere to best practices for its use.

Format of the Course

• Interactive lectures and discussions.
• Numerous exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• For customized training options for this course, please contact us to arrange.

By the end of this training, participants will be able to:

• Master enterprise prompt architecture across 6 layers (Role, Context, Constraints, Domain Standards, Format, Examples).
• Encode business, security and compliance constraints (GDPR, EU AI Act, sector standards) directly into prompts.
• Co-build a prompt library validated, shared and governed by all teams.
• Define sustainable governance: Prompt Curator role, naming conventions, versioning, quality metrics.
• Leave with concrete deliverables: Library v1.0, Governance Charter, 30-Day Deployment Plan.

Course format for participant assessment

• Interactive multi-profile workshops (Architects, Developers, QA, Team Leaders).
• Facilitated co-construction by an architect-consultant: participants build real, operational deliverables.
• All co-built deliverables belong entirely to the client organization.

Course customization options

• To request a customized version of this training, please contact us to make the
  necessary arrangements.

Artificial Intelligence (AI) is no longer a distant concept—it is a part of our everyday personal and professional lives. From chatbots and image recognition to document analysis and voice assistants, AI technologies are reshaping how we work, communicate, and make decisions. This beginner-friendly course provides participants with a clear and accessible introduction to AI, without requiring a technical background. Through simple explanations, real-life examples, and interactive activities, attendees will understand what AI is, how it works, and how to use it responsibly and effectively.

Overcome Your Fear of AI and Make It Work for You is an introductory, experiential course designed to help non-technical professionals understand and embrace artificial intelligence as a practical ally in their daily work. Participants will gain insight into what AI truly is, explore useful applications, and practice interacting effectively with AI tools for communication, organization, and creativity.

This instructor-led, live training (available online or onsite) is aimed at beginner-level participants who have no prior knowledge or experience with AI but wish to understand the fundamentals, overcome hesitation or misconceptions, and learn how to use AI tools to enhance productivity, problem-solving, and innovation.

By the end of this training, participants will be able to:

• Understand what artificial intelligence is and what it is not.
• Identify and debunk common myths and fears about AI.
• Communicate effectively with AI tools by crafting clear and purposeful prompts.
• Use AI applications to support writing, organization, creativity, and decision-making.
• Adopt responsible and ethical practices when using AI tools.

Format of the Course

• Interactive presentation and discussion.
• Hands-on guided practice using AI tools.
• Group reflection and practical exercises.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.