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Course Outline
Technical Support Fundamentals
- Comprehend the workings of the binary system
- Assemble a computer from the ground up
- Select and install an operating system on a computer
- Understand the nature and function of the Internet, along with its influence on the modern world
- Explore how applications are developed and their underlying mechanisms within a computer
- Apply standard problem-solving strategies and soft skills relevant to Information Technology environments
The Bits and Bytes of Computer Networking
- Describe computer networks using a five-layer model
- Understand the standard protocols associated with TCP/IP communications
- Master effective network troubleshooting tools and techniques
- Learn about essential network services such as DNS and DHCP that keep networks operational
- Grasp the concepts of cloud computing, infrastructure as a service, and cloud storage
Operating Systems and You: Becoming a Power User
- Navigate Windows and Linux file systems using both graphical user interfaces and command line interpreters
- Configure users, groups, and permissions for secure account access
- Install, configure, and uninstall software on Windows and Linux operating systems
- Set up disk partitions and file systems
- Understand system processes and learn how to manage them effectively
- Work with system logs and remote connection utilities
- Apply operating system expertise to resolve common issues faced by IT Support Specialists
System Administration and IT Infrastructure Services
- Apply best practices for selecting hardware, vendors, and services for your organization
- Understand the operation and management of critical infrastructure services that sustain organizational activities
- Leverage cloud capabilities to benefit your organization
- Manage organizational computers and users via directory services, including Active Directory and OpenLDAP
- Select and administer the tools utilized by your organization
- Backup organizational data and understand how to restore IT infrastructure following a disaster
- Use systems administration knowledge to plan and enhance IT process efficiency
IT Security: Defense against the digital dark arts
- Understand how various encryption algorithms and techniques function, along with their benefits and limitations
- Explore different authentication systems and types
- Distinguish between authentication and authorization
- Evaluate potential risks and propose methods to mitigate them
- Implement best practices for network security
- Assist others in understanding security concepts and protecting themselves
Requirements
- No prior degree or work experience is required.
35 Hours
Testimonials (3)
The final day which is the Machine Learning Topic
John Erick Baltazar - Globe Telecom
Course - Google BigQuery
It was a really good training course, well prepared and explained by the trainer with great hands on experience on GCP.
Mircea
Course - Google Cloud Platform Basics and Management
Responses with solutions and practical use.
