Design Thinking - Disrupt the Patterns Training Course

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

Design Thinking is a human-centric approach to problem-solving that relies on empathy, definition, ideation, prototyping, and testing. This course variant places significant emphasis on the Empathize phase, aiming to link identified pain points with the genuine requirements of internal stakeholders. It utilizes dynamic, collaborative activities to convert insights into tangible results.

This instructor-led, live training (available online or onsite) targets beginner to intermediate teams and leaders who want to enhance their empathy capabilities, strengthen relationships with internal clients, and convert pain points into meaningful opportunities for improvement.

Upon completing this training, participants will be able to:

• Utilize empathy-based techniques to uncover and validate client needs.
• Translate mapped pain points into clear, actionable requirements.
• Participate in dynamic role-plays and simulations to practice client-centered conversations.
• Collaboratively redefine problem statements from the client’s viewpoint.

Course Format

• Interactive lectures and guided discussions.
• Dynamic, hands-on role-plays and empathy exercises.
• Group workshops for collaborative problem reframing.

Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centered approach to problem-solving that leverages empathy, definition, ideation, prototyping, and testing. By concentrating on the initial two phases—Empathize and Define—teams can gain a deeper understanding of their internal clients and accurately identify the problems that require resolution.

This instructor-led live training, available both online and onsite, targets beginner to intermediate-level teams and leaders who aim to strengthen their relationships with internal clients, minimize resistance to change, and enhance operational efficiency through practical, collaborative techniques.

Upon completion of this training, participants will be capable of:

• Employing active listening and interviewing skills to extract meaningful insights about internal clients.
• Developing empathy maps to document user needs and pain points.
• Distinguishing between genuine root causes and perceived issues using tools such as the 5 Whys and problem trees.
• Formulating clear, actionable problem statements (POVs) to direct solution development.

Course Format

• Interactive lectures and discussions.
• Hands-on practical exercises and role-playing scenarios.
• Group workshops and plenary feedback sessions.

Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

In this instructor-led, live workshop training in Serbia (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led live training in Serbia (online or onsite) is designed for beginner to intermediate professionals seeking to understand and apply Design Thinking methodologies to drive innovation and enhance business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) methodology comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today’s increasingly complex landscape, we often face challenges that require specialized approaches. Design Thinking serves as a powerful tool for navigating such complexity. By mastering design thinking, professionals can address complex issues more effectively, communicate with greater clarity, persuade with greater efficiency, improve business outcomes, and enhance both organizational and personal performance and behavior.

• How Design Thinking Works: Learn from people and problems, identify patterns, design a model (noting model drift), test the model, evaluate the model, and re-engineer.
• The relationship between Design Thinking, innovation, and entrepreneurship.
• Design Thinking methods and tools: persona development, stakeholder mapping, customer journey mapping, service blueprints, and business model innovation.
• Application of Design Thinking: cultivating a design mindset, driving disruptive innovation, employing an iterative approach, using agile estimation techniques, fostering critical thinking, problem solving, teamwork, leadership readiness, communication skills, technological proficiency, forward-thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiation skills, and conflict resolution.

Objectives:

• Understand the fundamentals and nuances of Design Thinking.
• Explore key concepts, factors, theories, types, and models within Design Thinking.
• Experiment with, experience, and practice Design Thinking.

Delivery:

This is a one-day (4 hours) training course and consists of:

• Lectures (40% - presentation of theories, concepts, models, and interactions),
• Group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• Individual activities (15% - writing, designing, and peer discussion)
• And other activities (15% - videos, reading).

Note: Due to the nature of this course, there is a minimum group size of 3 participants.

In an increasingly complex global landscape, we encounter challenges that often require specialized strategies. Design Thinking provides a powerful framework for addressing such complexity. By mastering Design Thinking, individuals can tackle intricate problems more effectively, communicate with greater clarity, persuade with higher efficiency, improve business outcomes, and enhance both organizational and personal performance.

Program Objectives:

• Gain an introduction to Design Thinking and its applications across various industries
• Identify the benefits of Design Thinking and its critical role in developing effective solutions
• Understand the central role of the customer in the Design Thinking process
• Explore the tools used in Design Thinking and learn how to apply them in practice