Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who already utilize AI coding tools like Cursor, Claude Code, or Copilot. It focuses on delegating complete tasks to agents, constructing the personalization stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and developing MCP servers, executing agents in parallel, and implementing a structured agentic workflow. The course material is tool-agnostic and builds upon the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted development tools, including those with minimal or no coding background. Participants will learn how these tools function, how to effectively guide them through prompting techniques, and how to apply them to common scenarios: constructing a small project from the ground up, navigating an existing codebase, and evaluating the output. The curriculum is tool-agnostic, making it applicable to Cursor, Claude Code, Copilot, and similar platforms. This course serves as a precursor to the 'Agentic AI Development: Advanced Workflows' program.

This two-part training program is tailored for software delivery teams seeking to incorporate AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Serbia empowers professionals to integrate the tool into data analysis and BI tasks. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level software developers and AI engineers who wish to integrate Claude AI into their applications, build AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

This instructor-led live training in Serbia (online or onsite) targets intermediate-level researchers, analysts, and knowledge workers who wish to leverage Claude AI for processing large data volumes, synthesizing information, and automating research tasks.

By the end of this training, participants will be able to:

• Use Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

Claude for Business Productivity and AI Agents is a two-day instructor-led training that teaches business professionals how to use Claude effectively to improve productivity, automate everyday tasks, and create AI-powered assistants without programming. Participants will learn prompt engineering, document and data processing, project organization, and how AI agents work. Through practical exercises and real-world business scenarios, they will gain the knowledge and confidence to design, build, and refine their own no-code AI agents using Claude.

Level

Beginner to Intermediate

Learning Objectives

By the end of this training, participants will be able to:

• Understand the capabilities, limitations, and best practices for using Claude in a business environment.

• Write effective prompts using proven prompt engineering techniques.

• Use Claude to generate, summarize, analyze, and transform business documents and data.

• Create reusable Claude Projects to organize knowledge, instructions, and recurring tasks.

• Apply Claude to common business activities such as reporting, project management, document creation, research, and data organization.

• Explain how AI agents work and identify business processes that can benefit from AI-driven automation.

• Distinguish between prompts, AI assistants, workflows, and AI agents.

• Analyze the structure and key components of an AI agent.

• Design AI agents using a structured, no-code methodology.

• Use Claude's AI capabilities to create and refine business assistants and automated workflows.

• Apply best practices for testing, improving, and governing AI-generated solutions.

Format of the Course

• Interactive lectures and instructor demonstrations

• Guided discussions and best-practice recommendations

• Hands-on exercises using Claude

• Individual and group workshops

• Practical business scenarios based on real organizational use cases

Course Customization Options

This course can be customized to include organization-specific use cases, documents, workflows, and business processes. Practical exercises may be adapted to participants' roles, such as management, finance, operations, merchandising, administration, sales, customer service, or project management. Additional focus can also be placed on document automation, data analysis, AI agent design, or industry-specific applications.

Target Audience

This instructor-led, live training is intended for business professionals, managers, team leaders, executive assistants, project managers, operations specialists, and knowledge workers who want to use Claude to improve productivity, automate business processes, and understand how to create AI agents without programming.

This instructor-led, live training in Serbia (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code goes beyond simple code completion; it is a terminal-native development agent capable of analyzing your codebase, planning multi-step modifications, executing tests, and transforming single instructions into functional outcomes. This one-day workshop offers participants structured, hands-on training that covers configuring Claude Code for real-world projects, crafting effective delegations to achieve reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools through the Model Context Protocol.

This instructor-led live training in Serbia is designed for intermediate-level developers aiming to take a project from concept to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively using a CLAUDE.md file.
• Scaffold an application and integrate data with a CMS.
• Construct tests and execute quality assurance using subagents.
• Establish automated deployment pipelines to Vercel or Cloud Run.

This instructor-led, live training in Serbia (online or onsite) is designed for software developers and engineering teams aiming to utilize Claude Code to accelerate development cycles, enhance code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.