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Course Outline
Introduction
- A Brief History of Process Management
- Adopting a Process Perspective
- Process Management Fundamentals
- Process Modeling, Analysis & Design
- Business Process Management Framework
- Business Process Management Systems (BPMS)
- Business Process Architecture
BPM Implementation Strategies
- Understanding the BPM Value Proposition
- The BPM Community
- Drivers for Automating BPM
- Topology of a SOA Reference Architecture
- BPM Vendors Overview: Positioning of BPM Tools
Aligning IT and Business
- Distinguishing BPM from BPMS
- When to Choose a BPMS
- Collaborating IT and Business: Matching the Right Technology to Your Problem
- Adopting a Development Model
- Overview of a BPM System
- Key Terms and Concepts
Understanding Basic Concepts and Architecture
- Process Modeling
- Process Analysis
- Process Design
- Components and Structure of a BPMS
- Enterprise Process Management Planning
- Key Skills, Roles, and Responsibilities
Governance and Business Strategy
- Historical Context: Data/Functions vs. Objects & Services
- Future Trends: Core Business Logic vs. Process Control
- Design Implications for Architects
- Aligning Business and IT
- The Role of Business Stewardship
- The Role of Business Rule Analysts
Modeling a Process with BPMN
- The Added Value of BPMN
- Composability and Basic Services
- Promoting an Incremental and Iterative Approach
- Why Use Cases Should Drive the Project
- Declaration of Message Properties
- Use of Correlation Sets
- Developing Complex Parallel Execution of Activities
- Designing Concurrency
- BPMN Implementation by Vendors
- Example: Microsoft XLANG
Fault Handling and Exception Management
- Defining Events
- Configuring Timeouts
- Handling Faults
- Catching Exceptions
- Compensation Management
Business Rules
- Motivations for Business Rules (BRs)
- Basic Concepts
- Rule Maturity Model (KPI RMM™)
- KPI STEP™ Principles
- New Roles for Business and IT
- The Business Focus in Business Rules
- When is a BR Approach Appropriate?
- New Aspects for Scoping a BR Project
- Key Elements of a BR Project Plan
- The Role of a BR Pilot
- Overview of Mining BRs from Code
BPM as an Enabler of SOA: Key Components
- Application Frontends
- Basic Services
- The Value of an ESB
- Using a Repository
- Increased Agility for the Business
- The BPM Board
- Distributing Technology White Papers
Controlling & Measuring Improvement Processes
- Managing the Repository
- Setup of a Quality Gateway
- The 4 Pillars of Success
Metrics
- The Context of Organizational Performance
- Characteristics of a Good Metric
- Measurement & Management Hierarchy
- Process Management: Beyond Measurements
- Metrics Within Processes: Management Roles in Measurement
- Management Questions to Be Answered
- Pitfalls of Process Management Efforts
Architecture of a BPM System
- EAI and B2B Aspects
- Topology and Scalability
- Design Tools
- Deployment Tools
- Monitoring and Management
- The Process Engine
- Process Definition Repository
Core BPMS Features and Interfaces
- Repository Support
- Database Support
- BAM
- Human Workflow Solutions
35 Hours
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