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Course Outline
Topic 1
- Introduction
- Icebreaker
- Review of Pre-Assignment
- Workshop Goals
Topic 2
- The Rationale for Delegation
- Benefits and Limitations
- Best Practices and Pitfalls
- Self-Evaluation
Topic 3
- Defining Delegation
- Conceptual Frameworks
- Degrees of Delegation
- Success Guidelines
- Horizontal Delegation
Topic 4
- Review of Pre-Assignment
Topic 5
- Selecting the Ideal Candidate
- Delegation Aligned with Competency
- Staff Motivation
- Employee Workload Management
- Aligning Skills with Personnel
Topic 6
- Conducting the Delegation Meeting
- Clear Communication
- Context and Relevance
- Verifying Comprehension
- Establishing Performance Standards
- Granting Authority
- Providing Support
- Clarifying Expectations and Commitment
- Rewards and Recognition
Topic 7
- Practical Application
- Case Study
- Eight Steps of the Delegation Meeting
- Exercise
Topic 8
- Delivering Instructions
- Three Categories of Instructions
- Illustrative Examples
- Drafting Instructions
Topic 9
- Oversight of Delegation
- The Importance of Monitoring
- Benefits of Delegation Oversight
- Monitoring Techniques
Topic 10
- Hands-on Delegation Practice
- The Manager's Role
- The Employee's Role
- When to Delegate
- Who to Delegate To
- Granting Authority
- Oversight of Delegation
- Handling Disappointments
Topic 11
- Providing Feedback
- Components of Constructive Feedback
- Keys to Effective Feedback
- Case Studies
Topic 12
- Developing into a Proficient Delegator
- Traits of Successful Delegators
- Personal Action Plan
- Suggested Readings
7 Hours
Testimonials (1)
it was a very good training based on experience