Office 365 Administration and Troubleshooting (10997DC) Training Course

About This Course

This 3-day instructor-led training course is designed for IT professionals responsible for administering, configuring, and operating Office 365 services within hybrid environments, where a portion of the infrastructure remains on-premises. The curriculum also covers the management of identities, authentication mechanisms, and supporting technologies essential for Office 365. Participants will develop the skills necessary to administer and troubleshoot an Office 365 tenant, focusing on core services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, the course addresses Azure-based services including Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all viewed through the lens of hybrid integration. Attendees will gain comprehensive knowledge on leveraging Office 365 services for both cloud-based and on-premises resources.

At Course Completion

• Describe Office 365 administration tools and licensing options.
• Deploy and configure directory synchronization in an Office 365 deployment.
• Plan hybrid configuration with Exchange Server and Exchange Online.
• Perform an Exchange Server hybrid configuration deployment.
• Describe and deploy Skype for Business and Teams in a hybrid deployment.
• Deploy SharePoint and OneDrive for Business in a hybrid environment.
• Describe and deploy various authentication methods in a hybrid Office 365 deployment.

This course provides IT professionals with the knowledge needed to administer and support Exchange Server. Participants will learn how to install and configure Exchange Server, as well as manage mail recipients and public folders, including performing bulk operations via the Exchange Management Shell. The curriculum also addresses client connectivity, message transport and hygiene, and the deployment of highly available Exchange Server environments. Additionally, students will learn to implement disaster recovery solutions. Finally, the course covers the maintenance and monitoring of an Exchange Server deployment, along with the administration of Exchange Online within an Office 365 environment.

After completing this course, students will be able to:

• Deploy Exchange Server.
• Plan and configure storage for Exchange Server.
• Create and manage various recipient objects in Exchange Server.
• Perform recipient management and Exchange server management tasks by using Exchange Server cmdlets.
• Deploy Client Access services in Exchange Server.
• Manage high availability in Exchange Server.
• Implement disaster recovery for Exchange Server.
• Configure and manage message transport in Exchange Server.
• Configure message security in Exchange Server.
• Monitor and troubleshoot Exchange Server.
• Configure Exchange Server role-based access control permissions and configure audit logging for both administrators and users.
• Implement and manage integration with Exchange Online.

About This Course

This course equips experienced Exchange Server administrators with the expertise needed to design and implement a robust Exchange Server messaging infrastructure. It covers the design and configuration of advanced deployment components, including site resiliency, enhanced security, compliance, archiving, and discovery solutions. Additionally, it addresses coexistence with other Exchange organizations or Exchange Online, as well as migration strategies from older Exchange Server versions. The curriculum provides essential guidelines, best practices, and strategic considerations to help optimize Exchange Server deployments.

Audience Profile

This course is intended for IT professionals, such as experienced messaging administrators, messaging architects, and consultants. It is designed for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including those that include previous versions of Exchange Server or Exchange Online. Students are expected to have prior experience with Exchange Server 2019 or earlier versions.

At Course Completion

Upon completing this course, students will be able to:

• Plan Exchange Server deployments effectively.
• Plan and deploy Exchange Server hardware, virtualization, mailbox databases, and public folders.
• Plan message transport within Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan messaging security and design/implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS in Exchange Server.
• Design and implement message retention and archiving strategies.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence across Exchange Server organizations.
• Plan and execute upgrades from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

About This Course

In this course, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.

Audience Profile

The Modern Desktop Administrator deploys, configures, secures, manages, and monitors devices and client applications in an enterprise environment. Responsibilities include managing identity, access, policies, updates, and apps. The MDA collaborates with the M365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization.

The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 10 and non-Windows devices. The MDA role focuses on cloud services rather than on-premises management technologies.

At Course Completion

After completing this course, learners should be able to:

• Plan, develop, and implement an Operating System deployment, upgrade, and update strategy.
• Understand the benefits and methods of co-management strategies.
• Plan and implement device enrollment and configuration.
•  Manage and deploy applications and plan a mobile application management strategy.
•  Manage users and authentication using Azure AD and Active Directory DS.
•  Describe and implement methods used to protect devices and data.

This five-day instructor-led training (ILT) course is designed to meet the needs of IT professionals involved in evaluating, planning, deploying, and managing Microsoft Office 365 services, including their identities, dependencies, requirements, and supporting technologies. The curriculum focuses on the skills needed to establish an Office 365 tenant, including federation with existing user identities, as well as the abilities required to maintain the tenant and support its users.

This course is tailored for IT professionals tasked with planning, configuring, and managing an Office 365 environment. Attendees are expected to possess a comprehensive understanding of various on-premises technologies, such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general grasp of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and develop a pilot deployment plan.
• Manage Office 365 users, groups, and licenses, and set up delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This five-day instructor-led training (ILT) is designed to meet the needs of IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services. The curriculum covers essential topics such as identities, dependencies, requirements, and supporting technologies. Participants will acquire the necessary skills to set up an Office 365 tenant, including federating with existing user identities, as well as the expertise required to sustain the tenant and support its users.

Audience Profile

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Attendees are expected to possess a solid understanding of several on-premises technologies, including Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, a general familiarity with Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server is recommended.

At Course Completion

Upon finishing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and design a pilot deployment.
• Manage Office 365 users, groups, and licenses, and set up delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content serves as the most vital digital asset for any organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365.

After completing this course, students will be able to:

• Configure SharePoint Sites.
• Manage sites storage limits.
• Deploy OneDrive sync client.
• Use Group Policy to control OneDrive sync client settings.
• Manage external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Manage audiences.
• Use the App Catalog to manage custom apps.
• Create and manage term groups, term sets, and terms.
• Describe the difference between modern and classic search experiences.

About This Course

The business landscape is evolving, with a growing demand for communication free from collaborative barriers. Organizations are increasingly seeking cost-effective and flexible solutions, prompting them to configure hybrid environments and migrate content to the cloud. In this course, you will gain the knowledge needed to deploy and configure SharePoint Server 2019, tailored to meet the requirements of modern workstyles. You will also learn how to configure and manage various SharePoint service applications to prepare for a hybrid deployment. Subsequently, you will explore how to plan and implement SharePoint hybrid scenarios that ensure a seamless user experience. Finally, you will discover how to design the content migration process, including the resources and tools available for migrating content to SharePoint and OneDrive within Microsoft 365.

Audience Profile

This course is designed for IT Professionals who deploy and manage SharePoint in on-premises environments and are interested in implementing hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Describe the MinRole feature in SharePoint 2019.
• Describe how to install and configure SharePoint 2019.
• Describe how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Describe how to configure My Sites in SharePoint 2019.
• Describe the available SharePoint Hybrid Scenarios.
• Describe the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid.
• Plan for content migration process.
• Describe available resources and tools to leverage during migration process.
• Access data to be migrated using SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor migration process.

About This Course

This curriculum addresses three core pillars of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. During the tenant and service management segment, participants will analyze the essential components required for planning a Microsoft 365 tenant. Upon completing the planning phase, you will acquire the skills to configure your tenant, covering the organizational profile, subscription options, component services, user accounts, licenses, and security groups. Furthermore, you will learn how to effectively manage the tenant, which entails setting up tenant roles and overseeing tenant health and services.

Audience Profile

This course is tailored for individuals aiming for the Microsoft 365 Enterprise Administrator role who have already completed a Microsoft 365 role-based administrator certification path.

At Course Completion

Through active participation in this course, you will gain knowledge on the following topics:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product capabilities
• Configuring Office 365
• Managing deployments of Office 365 ProPlus
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course delves into three core pillars of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the area of tenant and service management, you will explore all essential components required for planning your Microsoft 365 tenant. After completing the planning phase, you will acquire the skills to configure your Microsoft 365 tenant, covering aspects such as the organizational profile, subscription options, component services, user accounts, licenses, and security groups. Furthermore, you will learn how to manage your tenant, including setting up tenant roles and overseeing tenant health and services. With your Microsoft 365 tenant established, the focus shifts to the key elements of Office 365 management. This starts with an overview of Office 365 product functionality, encompassing Exchange Online, SharePoint Online, Microsoft Teams, the Microsoft Power Platform, additional product resources, and device management. You will then move on to configuring Office 365, primarily concentrating on Office client connectivity. Additionally, you will explore the management of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, ranging from user-driven client installations to centralized deployments. You will conclude this section by learning how to configure Office Telemetry and Microsoft Analytics. The course wraps up with a detailed examination of Microsoft 365 identity synchronization, emphasizing Azure Active Directory Connect. You will learn to plan for and implement Azure AD Connect, manage synchronized identities, and implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This final section also covers a comprehensive look at implementing application and external access. You will discover how to add and manage applications in Azure Active Directory, including the configuration of multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, covering the installation and registration of connectors and the publishing of on-premises apps for remote access. Finally, you will explore how to design and manage solutions for external access, including licensing guidance for Azure AD B2B collaboration, creating collaborative users, and troubleshooting B2B collaboration issues.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: Microsoft 365 security management, compliance management, and device management. Within the realm of security management, you will analyze prevalent threat vectors and data breaches that organizations encounter today, learning how Microsoft 365's security solutions mitigate these risks. You will be introduced to the Microsoft Secure Score and Azure Active Directory Identity Protection. Furthermore, you will gain proficiency in managing Microsoft 365 security services, such as Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. The course also covers various reports used to monitor security health. Transitioning from security services to threat intelligence, you will utilize the Security Dashboard and Advanced Threat Analytics to proactively address potential breaches. With a solid grasp of Microsoft 365 security components, you will then examine the essential elements of Microsoft 365 compliance management. This includes an overview of data governance fundamentals, such as data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and Data Loss Prevention (DLP). You will dive deeper into archiving and retention, focusing on in-place records management in SharePoint, retention strategies in Exchange, and retention policies within the Security and Compliance Center. Building on this knowledge of data governance, you will learn how to implement these concepts, including establishing ethical walls in Exchange Online, creating DLP policies from built-in templates, developing custom DLP policies, protecting documents with DLP policies, and configuring policy tips. You will also focus on managing data governance in Microsoft 365, covering email retention management, troubleshooting retention policies and policy tips that fail, and addressing sensitive data issues. Additionally, you will learn to implement Azure Information Protection and Windows Information Protection. This section concludes with training on managing search and investigation capabilities, such as searching for content in the Security and Compliance Center, conducting auditing log investigations, and managing advanced eDiscovery. Finally, the course provides an in-depth look at Microsoft 365 device management. You will start by planning various aspects of device management, including preparing Windows 10 devices for co-management. You will learn to transition from Configuration Manager to Intune and explore the Microsoft Store for Business and Mobile Application Management. Moving from planning to implementation, you will develop your Windows 10 deployment strategy, learning to implement Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). When covering MDM, you will learn how to deploy it, enroll devices, and manage device compliance.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

This course is intended for professionals aiming for the Microsoft 365 Administrator role who have completed at least one of the Microsoft 365 role-based administrator certification paths.

About This Course

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Teams. It also covers security and compliance features of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.

At Course Completion

After completing this course, students will be able to:

• Describe Office 365 services.
• Administer Office 365 by using the Microsoft 365 admin center, Office 365 services admin centers, an
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

This course delves into the core aspects of administering Microsoft 365 messaging, covering message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging scenarios. It is tailored for IT Professionals responsible for deploying and managing the messaging infrastructure for Microsoft 365 within their organizations.

Audience Profile

Messaging Administrators deploy, configure, manage, and troubleshoot recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments. Their responsibilities encompass managing message hygiene, messaging infrastructure, and hybrid configuration and migration. To establish a secure hybrid topology that aligns with the business needs of a modern organization, the Messaging Administrator must collaborate closely with the Security Administrator and Microsoft 365 Enterprise Administrator. Prospective students should possess working knowledge of authentication types, licensing, and integration with Microsoft 365 applications.

At Course Completion

Upon completing this course, students will be able to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organizational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

This course provides the knowledge required to secure user access to organizational resources. It covers user password protection, multi-factor authentication, enabling Azure Identity Protection, setting up and using Azure AD Connect, and an introduction to conditional access within Microsoft 365. You will explore threat protection technologies designed to safeguard your Microsoft 365 environment, specifically addressing threat vectors and Microsoft’s security solutions for threat mitigation. The curriculum includes Secure Score, Exchange Online Protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. Additionally, you will learn about information protection technologies that enhance the security of your Microsoft 365 environment. Topics discussed include information rights managed content, message encryption, and the labels, policies, and rules supporting data loss prevention and information protection. Finally, the course covers archiving and retention in Microsoft 365, data governance, and conducting content searches and investigations. Key areas include data retention policies and tags, in-place records management for SharePoint, email retention, and executing content searches to support eDiscovery investigations.

After completing this course, students will be able to:

• Administer user and group access in Microsoft 365.
• Explain and manage Azure Identity Protection.
• Plan and implement Azure AD Connect.
• Manage synchronized user identities.
• Explain and use conditional access.
• Describe cyber-attack threat vectors.
• Explain security solutions for Microsoft 365.
• Use Microsoft Secure Score to evaluate and improve your security posture.
• Configure various advanced threat protection services for Microsoft 365.
• Plan for and deploy secure mobile devices.
• Implement information rights management.
• Secure messages in Office 365.
• Configure Data Loss Prevention policies.
• Deploy and manage Cloud App Security.
• Implement Windows information protection for devices.
• Plan and deploy a data archiving and retention system.
• Create and manage an eDiscovery investigation.
• Manage GDPR data subject requests.
• Explain and use sensitivity labels.