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Course Outline

Introduction to Oracle Communications Billing and Revenue Management

  • Defining billing and revenue management
  • The strategic importance of billing and revenue management in business
  • Overview of Oracle BRM
  • Navigating the Oracle BRM interface
  • Establishing user accounts and assigning roles

Billing Process Management

  • Categories of billing processes
  • The lifecycle of a billing process
  • Configuring billing parameters
  • Managing billing processes
  • Processing payments
  • Automation and workflow integration

Revenue Management

  • Analyzing revenue streams
  • The critical role of revenue management in the telecom industry
  • Pricing strategies and rating mechanisms
  • Managing revenue streams
  • Understanding revenue recognition principles
  • Implementing revenue recognition policies
  • Utilizing reports to monitor revenue performance
  • Designing custom reports and dashboards

Advanced Features and Optimization

  • Managing customer accounts and profiles
  • Addressing customer queries and resolving issues
  • Defining and managing products and services
  • Configuring product catalogs and bundles
  • Integrating Oracle BRM with ERP and CRM systems
  • Ensuring seamless data flow between systems
  • Maintaining data security in billing and revenue management
  • Complying with industry standards and regulations
  • Performance optimization

Customization and Best Practices

  • Customizing user interfaces and workflows
  • Extending functionality with add-ons and plugins
  • Implementing best practices for billing and revenue operations
  • Common issues and solutions
  • Accessing Oracle support resources

Summary and Next Steps

Requirements

  • Foundational knowledge of Oracle applications
  • Familiarity with standard billing and revenue management procedures

Target Audience

  • Billing managers
  • Revenue managers
  • System administrators
  • Business analysts
 14 Hours

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