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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profiles
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling impact
Role of OSS and NetAct: An Overview
- OSS functions within performance management
- NetAct: objectives and key components
- Data transmission from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Foundations of KPI calculation and aggregation cycles
- Threshold settings, alarms, and SLA compliance
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour factors and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- KPIs for data session establishment and throughput
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (such as per-subscriber throughput)
KPI Analysis and Root-Cause Identification
- Trend analysis and baseline recognition
- Correlating KPIs across layers (RAN, transport, core)
- Isolating congestion, configuration, and hardware issues via KPIs
Reporting, Dashboards, and Alarm Management
- Creating effective KPI dashboards
- Generating reports tailored for stakeholders
- Strategies for alarm tuning and noise reduction
Troubleshooting Workflows Using NetAct Data
- A structured troubleshooting guide
- Practical exercises: voice call failures and data throughput issues
- Incident validation and closure standards
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and KPI lifecycle management
Conclusion and Future Directions
Requirements
- Familiarity with mobile network architecture
- Understanding of OSS/BSS principles
- Basic grasp of performance monitoring terminology
Intended Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
14 Hours
