Course Outline

Session1:Introduction to CSR

  • Definition of CSR
  • Importance of CSR in business operations
  • CSR impact on customer satisfaction
  • Overview of CSR requirements and standards

Session2:Identification and Management of CSR

  • Identification of CSR
  • Mapping customer requirements to CSR
  • Importance of communication with customers
  • CSR management strategies

Session3:CSR and Quality Management Systems

  • Impact of CSR on quality management systems
  • CSR requirements in ISO 9001:2015
  • Integration of CSR into quality management systems
  • Auditing CSR implementation

Session4:Effective Implementation of CSR

  • Steps required for effective CSR implementation
  • CSR implementation best practices
  • Monitoring and measuring CSR effectiveness
  • Continuous improvement of CSR implementation

Requirements

This course is designed for quality professionals and individuals responsible for managing customer-specific requirements in organizations.

 14 Hours

Number of participants


Price per participant

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