Certified Agile Service Manager (CASM)® Training Course

OVERVIEW 

This course offers an introduction to Agile Service Management, exploring how agile methodologies can be applied and integrated into service management processes. By adopting an agile mindset, organizations can enhance IT's efficiency and effectiveness, ensuring that IT continues to deliver value even as requirements evolve.

IT Service Management (ITSM) is centered on delivering value through a deep understanding and optimization of end-to-end value streams. This course bridges Agile and ITSM practices to support comprehensive Agile Service Management. It promotes scaling to “just enough” process complexity, which improves work flow and accelerates time to value.

Agile Service Management empowers IT to meet customer needs more rapidly, strengthens collaboration between Development and Operations teams, and removes constraints in process workflows. By adopting an iterative approach to process engineering, it boosts the velocity of process improvement teams, enabling them to achieve more.

This course prepares learners to successfully pass the CASM exam. 

COURSE OBJECTIVES

Upon completing the Certified Agile Service Manager (CASM) course, participants will understand:

• What it means to “be agile?”
• The Agile Manifesto, its core values, and guiding principles
• How to adapt Agile thinking and values within service management contexts
• Key Agile concepts and practices, including DevOps, ITIL®, SRE, Lean, and Scrum
• Scrum roles, artifacts, and events as they apply to processes
• The two fundamental aspects of Agile Service Management:
  • 1. Agile Process Improvement–ensuring processes are lean and provide “just enough” control
  • 2. Agile Process Engineering–applying Agile practices to process engineering projects

LEARNER MATERIALS 

• 2 days of instructor-led training with exercise facilitation 
• The Agile Service Management Guide (provided as a pre-class resource) 
• Learner Manual (an excellent resource for post-class reference)
• Engagement in unique hands-on exercises designed to apply learned concepts 
• Sample exam materials and guidelines for exam requirements  
• Access to supplementary information sources and professional communities

CERTIFICATION EXAM 

Candidates who achieve a passing score of 65% on the 60-minute exam, which consists of 40 multiple-choice questions, will be designated as a Certified Agile Service Manager. This certification is governed and maintained by the DevOps Institute.