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Course Outline

Introduction to Conversational AI

  • The history and evolution of voice assistants.
  • Key components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS).
  • Overview of major platforms: Alexa, Google Assistant, and Rasa.

Designing Voice Interfaces

  • Principles of conversational user experience (UX).
  • Intent modeling and entity extraction.
  • Voice design tools and flowcharting techniques.

Developing with Dialogflow and Alexa

  • Dialogflow agents, intents, and webhook fulfillment.
  • Alexa Skills: intents, slots, voice models, and endpoint integration.
  • Managing multi-turn conversations and session states.

Building Voice Assistants with Rasa

  • Rasa architecture: NLU, Core, and Actions.
  • Configuration of training data and domain settings.
  • Implementing custom actions, forms, and contextual dialogues.

Integrating Voice Assistants

  • Utilizing APIs and webhook back-end services.
  • Connecting to CRMs, databases, and external applications.
  • Deploying voice assistants in web apps, IoT devices, and mobile environments.

Testing, Deployment, and Optimization

  • Utilizing simulators and test cases for voice interactions.
  • Monitoring usage metrics and debugging conversations.
  • Deploying to Google Assistant, Alexa devices, or private platforms.

Security, Compliance, and Scalability

  • User authentication and authorization protocols for assistants.
  • Data privacy standards, GDPR compliance, and audit trails.
  • Implementing version control and CI/CD pipelines for voice applications.

Summary and Next Steps

Requirements

  • A foundational understanding of RESTful APIs and JSON.
  • Experience with at least one programming language, such as Python or JavaScript.
  • Familiarity with concepts related to natural language processing.

Audience

  • Software developers.
  • UX designers working on voice-based interfaces.
  • Conversational AI teams building virtual assistants.
 21 Hours

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