Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led live training in Serbia (online or onsite) targets business analysts aiming to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Utilize various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform within Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and other elements.
• Automate processes through Microsoft Flow integration.

This live, instructor-led training takes place in Serbia (either online or onsite) and is designed for participants ranging from beginner to intermediate levels who seek to refine their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Comprehend the key features and functions of Dynamics 365 Customer Service.
• Deploy and configure the D365 Customer Service workspace.
• Efficiently oversee customer interactions and case lifecycles.
• Apply analytics to elevate service performance.
• Integrate Dynamics 365 Customer Service with other Microsoft tools.

This instructor-led, live training in Serbia (online or onsite) targets treasury and finance professionals at the beginner to intermediate levels who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate learners aiming to gain a comprehensive understanding of Dynamics 365 Sales and effectively utilize the platform to improve their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This live, instructor-led training in Serbia (delivered online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the end of this training, participants will be capable of: connecting and unifying data sources, generating segments and measures, constructing and publishing journeys, and monitoring and resolving any resulting issues.

This instructor-led, live training in Serbia (online or on-site) is designed for beginner to intermediate participants aiming to leverage MS Dynamics 365 Sales Insights for smarter sales strategies and enhanced customer engagement.

Upon completing this training, participants will be able to:

• Grasp the key features and advantages of the Sales Insights module.
• Apply AI-driven analytics to elevate sales results.
• Tailor and configure the module to meet specific organizational requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing sales pipelines.
• Connect Sales Insights with other Dynamics 365 modules and external third-party applications.

Delivered by an instructor in Serbia, this live training focuses on the core principles and practical fundamentals of Dynamics 365 F&O. It equips developers and support personnel with the hands-on skills required to customize ERP features, integrate external systems, and maintain solutions within a professional operational context.