Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This live, instructor-led training in Serbia is tailored for intermediate-level managers, Product Owners, and specialists aiming to adopt Agile methodologies within banks, financial institutions, and the public sector while maintaining full adherence to regulatory requirements.

By the conclusion of this course, participants will be capable of:

• Integrating regulatory and compliance requirements into the product backlog from the initial planning phase.
• Defining the necessary governance structures and documentation standards.
• Engaging with risk, compliance, and IT security functions as collaborative partners.
• Planning regulated product changes through the application of Agile practices.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the conclusion of this training, participants will be capable of:

• Defining when to use AI and when not to (stop rules).
• Verifying AI outputs with practical standards (red flags, second source).
• Setting accountability and escalation triggers.
• Building team agreements and a 30-day adoption plan.

This course is crafted to instill core principles regarding an organization's transformation through the adoption of digital technologies and innovative business models. This approach facilitates enhanced business performance and the efficient utilization of technology to align with the organization’s strategic objectives.

Spread over five days, this highly interactive course features a modular design complemented by periodic assessments, case studies, and practical tools. These elements are designed to equip you with advanced capabilities to innovate, digitize, and transform your company. In today's digital-centric business landscape, it is crucial for organizations to compete effectively within the digital economy. While many courses aim to educate on Digital Transformation, they often overlook the essential 'how-to' aspects of successful execution.

This course bridges that gap by utilizing the THRIVE framework (Transformation, Holistic, Response, Innovate, Value, and Enterprise), supported by real-life case studies and examples.

This instructor-led live training, primarily offered in Ottawa but also available in other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will discover how to delegate strategically, define clear expectations, and nurture trust within your team. Designed specifically for middle managers, this course addresses common barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This live, instructor-led training on Serbia (delivered online or onsite) is tailored for intermediate-level managers and specialists seeking to grasp the drivers of digital change in financial services and learn how to successfully implement these changes within their own organizations.

By the end of the session, participants will be able to:

• Explain the forces propelling digital change in banking and financial services.
• Identify areas where digital channels, lending, and SME banking create value.
• Understand how Agile approaches and product thinking underpin transformation efforts.
• Learn from both successful and failed transformation case studies.

Terms such as big data, AI, and autonomous vehicles are now ubiquitous in legal and political discussions, highlighting the influence of emerging technologies. Despite their practical benefits, these innovations introduce significant societal disruptions. This MOOC on digital governance addresses these issues, offering insights into their implications for law and politics, identifying risks under EU law, and equipping learners with tools to analyze and resolve these challenges. Join us for an enlightening experience crafted by international experts in digital governance!

This instructor-led, live training in Serbia (online or onsite) is tailored for business leaders aiming to implement Digital Transformation within their organizations.

Upon completion of this training, participants will be capable of:

• Explaining the core concepts of Digital Transformation
• Recognizing organizational areas suitable for digitization
• Formulating a digitization strategy that outlines required changes in processes, technology, and training.

This instructor-led live training in Serbia (online or onsite) is designed for intermediate to advanced-level IT leaders, compliance officers, and digital transformation managers who wish to adopt a structured roadmap approach for implementing digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.

This instructor-led, live training in Serbia (online or onsite) is targeted at intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enhancing efficiency, real-time processing, and innovation across various industries.

Upon completion of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate-level participants who want to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

By the conclusion of the course, participants will be able to:

• Create and utilize a Digital Maturity Assessment Tool tailored to their specific organization.
• Apply digital transformation concepts to address practical organizational challenges.
• Identify goal-oriented techniques and tools to construct a vision and strategy for the future of their organizations.
• Demonstrate principles of leadership and cultural transformation to integrate into organizational strategies, including self-assessment and reflection techniques to foster future growth.
• Employ visioning, goal setting, and planning techniques to establish a business agenda conducive to future business evolution.

This live, instructor-led training in Serbia (delivered online or onsite) is designed for intermediate-level Product Owners, business analysts, and process owners seeking to restructure workflows around the customer rather than merely digitizing existing operations.

By the conclusion of this session, participants will be able to:

\u2022 Map current workflows from the customer's perspective.
\u2022 Identify and eliminate unnecessary steps, documents, approvals, and hand-offs.
\u2022 Co-create a simplified target process in collaboration with business, IT, risk, and compliance functions.
\u2022 Translate the redesign into a structured backlog and evaluate outcomes.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner-level digital technology professionals seeking comprehensive knowledge and practical strategies to understand and implement responsible digital practices.

Upon completion of this training, participants will be able to:

• Analyze the environmental, social, and societal impacts of digital technology.
• Identify best practices for reducing digital footprints in both professional and personal contexts.
• Gain knowledge of eco-design principles for sustainable digital services.
• Apply responsible digital practices within their professional workflows.