Course Outline
Introduction
\u2022 Digitization versus redesign: understanding why replicating paper processes on screens is ineffective.
Visualizing the Current Workflow
\u2022 Mapping processes from the customer's perspective.
\u2022 Analyzing duration, step count, and drop-off points.
Identifying Inefficiencies
\u2022 Redundant steps, documentation, and signatures.
\u2022 Excessive approvals and inter-departmental hand-offs.
\u2022 Distinguishing genuine regulatory mandates from internal habits.
Creating the Target Workflow
\u2022 Core principles of simple digital processes.
\u2022 Co-designing with business, IT, risk, and compliance stakeholders.
\u2022 Collaborating effectively with Business Analyst (BA) and UX teams.
From Concept to Execution
\u2022 Translating the new process into a development backlog.
\u2022 Phased releases rather than a single massive launch.
\u2022 Tracking key metrics: processing time, completion rate, and digital adoption share.
Case Study
\u2022 Reimagining a bank's loan, credit card, and insurance applications to reduce processing from over 30 minutes to a 5-minute, single-signature experience.
Practical Application
\u2022 Redesigning a specific process from the participant's own organization.
Summary and Future Actions
Requirements
Prerequisites
\u2022 Familiarity with process modeling notations is not a requirement.
\u2022 Prior experience collaborating with business processes in any capacity.
Target Audience
\u2022 Product Owners and product managers.
\u2022 Business analysts and process owners.
\u2022 Operations and back-office managers.
\u2022 Teams engaged in digitizing services across banking, insurance, utilities, and public administration sectors.
Testimonials (1)
The case studies, real life examples
