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 Duration 7 hours

Course Outline

Introduction

• Overview of the current state of digital banking in Bulgaria and the region.

Where Value Is Created

• Digital channels and mobile banking solutions.
• Digital lending: shifting from branch visits to rapid online processes.
• SME banking strategies.

Fintech and Banks

• Dynamics of competition and partnership.
• Mutual learning opportunities: what banks can adopt from fintechs and vice versa.

Agile as a Driver of Transformation

• Insights from the trainer's master's research.
• Transitioning from project-based management to product-oriented thinking.

Organisation, People and Culture

• Why technology is not a silver bullet.
• The critical roles of leadership and middle management.

Case Studies

• Analyzing transformations that succeeded versus those that failed.
• Key lessons learned.

Summary and Next Steps

Requirements

Prerequisites

• No prior experience in Agile or digital product management is necessary.
• A general understanding of financial services is beneficial.

Target Audience

• Managers and specialists at banks, insurers, and payment institutions.
• Teams within fintech companies.
• Consultants advising clients in the financial sector.

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Price per participant

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