Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- The escrow-based order lifecycle and asset release mechanics.
- Identifying exposure points: off-platform fiat versus on-platform crypto.
- Consequences of fraud loss, chargebacks, and bank claims.
Exercise 1, Mapping the Exposure: Teams will trace a buy order and a sell order from placement to release, identifying all points where off-platform payments disrupt the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Cryptoasset supervisory authorities and exchange licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatches in payer accounts.
- Triangulation schemes, third-party payers, and reused payment proofs.
- Partial payments, altered amounts, and visually similar figures.
Case Study, Five Recurring Patterns: Participants will classify real anonymized dispute records against five specific typologies and identify the failed control in each case.
False Confirmations, Forged Receipts, and Account Takeover
- Orders marked as paid without actual transfers.
- Edited screenshots and falsified bank receipts.
- Cross-phishing in order chats and credential theft.
- Hijacked accounts exploited to scam other users.
Workshop, Phishing in Order Chat: Teams will distinguish between genuine and fraudulent support messages, then draft a takedown and revalidation plan for the affected account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and identity document verification.
- Level 2 revalidation, video-selfie liveness checks, and list screening.
- Aligning verified identities with payment instruments.
Lab, Onboarding Under Pressure: Participants will conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documentation, representation powers, and signatories.
- Beneficial ownership chains and control indicators.
- Risk factors for legal entities and periodic review requirements.
Identity Fraud and Document Forensics
- Forged, borrowed, and synthetic identities.
- Liveness bypass techniques, deepfake attempts, and injection attacks.
- Revalidation triggers following disputes or compromise claims.
Lab, Document Forensics: Participants will examine tampered documents and screen captures for inconsistencies in fonts, layouts, metadata, and account numbers.
AML Screening, Sanctions, and PEP
- List matching, tolerance levels, and managing false positives.
- Identifying PEPs, adverse media analysis, and source of wealth verification.
- Enhanced due diligence and escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Factors including customer profile, product, channel, geography, and behavior.
- Risk rating, review triggers, and treatment decisions.
- Scaling due diligence efforts to match actual risk levels.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approval criteria: account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Risks associated with chargeback-prone gateways and payment methods.
Case Study, The Large Withdrawal: Participants will assess a withdrawal request with mixed funding history, decide on approval or escalation, and justify the decision based on monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence types: statements and uninterrupted recordings.
- Authenticity verification for documents, captures, and metadata.
- Documenting what was verified and what was not.
Lab, Evidence or Artifact: Teams will categorize submissions as acceptable evidence, insufficient evidence, or probable fabrication, specifying what additional requests are needed.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties submit valid evidence.
- Managing waiting periods for interbank processing and preventive holds.
- Documented decision criteria for expired orders.
Workshop, Both Sides Are Right: Teams will resolve a dispute where both buyer and seller present seemingly genuine proof, defending the chosen outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and suspensions.
- Deadlines for partial payments and returns to originating accounts.
- Handling refunds to incorrect banks: fees and resolution timeframes.
- Restricted balances and retention of new deposits.
Exercise, Write the Sanction: Participants will draft actions, notices, and timeframes for three escalating cases, testing them against playbook criteria.
Case Management, Documentation, and Escalation
- Maintaining case files, internal notes, and evidence retention.
- Escalation matrices and department head reviews.
- Suspicious activity reporting and record-keeping compliance.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment, and identity revalidation.
- Escalation, sanctions decisions, and counterparty resolution.
- Justification memos and peer review processes.
Capstone, Full Case Run: Each team will manage a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and protocol gaps.
- Guidance on evidence standards and disputed case resolution.
- Guidance on action and sanctions criteria.
Requirements
- Foundational knowledge of fraud prevention concepts.
- Basic understanding of KYC and customer onboarding processes.
- No technical or programming background is required.
Target Audience
- Customer support agents managing P2P orders, disputes, and withdrawals.
- Administrative staff responsible for documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads accountable for escalation decisions.
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples